Service Agreement

Please read our Service Agreement in it's entirety. All users of our service will be bound by this Service Agreement published by Left Hand Web Limited. We may update our Service Agreement from time to time. Your use of our services after the date on which updates are stated shows your unconditional agreement to them as set out below.

Definition of Terms

The following words and expressions shall have meanings hereby assigned to them except where the context otherwise requires: "Left Hand Web", "us", "we" and "our" means Left Hand Web; "service", means services provided by Left Hand Web; "customer", ”your” and "you" means the party or parties who the services are provided to, and agree with our Service Agreement.


Terms of Payment

For all website development jobs. A 50% up front payment will be required before commencing work. The balance to be paid at the conclusion of the job.

Unless agreed all invoices are on a cash basis and payable within 7 days.

You agree to pay Left Hand Web for all hosting required annually in advance of the time period during which such services are provided.

All web hosting services are non-refundable.

Any account left unpaid after 30 days from the date of the invoice, either for design work or hosting, will have hosting canceled until such time as account is brought up to date. All payments will be applied to the oldest invoice first.


Cancellation of Web Hosting

For those clients who also have web hosting with Left Hand web. A web hosting account service expires on the date paid up to in advance. Left Hand Web will invoice you for an annual hosting fee which must be paid in advance.

If your account is left unpaid for 30 days of this invoice service cancellation occurs automatically. All web hosting services will cease to function after this date. The web hosting service can be reactivated within a further 60 days upon payment of the hosting invoice and notifying Left Hand Web.


Cancellation of Web Hosting: Data Retention

If your web hosting is cancelled for any reason.  Your data will be retained for a period of 90 days from the initial hosting or other outstanding invoice renewal date.


Debt Collection on unpaid accounts.

Should your account remain unpaid for more than 60 days from invoice at our discretion Left Hand Web will pass on any outstanding debts to a third party for collection of debt. You will be responsible for any costs related to this debt collection.


Right to Refuse

Left Hand Web may at any time and without notice to you, suspend, or refuse to continue to provide service without providing any reason at any time prior to, or after, the service has been suspended or refused. This right will not be unreasonably exercised. Left Hand Web reserves the right to refuse service to any individual, organisation or company which has previously not complied with this Agreement.


Zero Tolerance Spam Policy

Left Hand Web takes a zero-tolerance stance against sending unsolicited email, commonly known as spam. Sending unsolicited email, from any third party hosting with Left Hand Web is STRICTLY prohibited. Left Hand Web will be the sole arbiter as to what constitutes a violation of this provision. The accounts of any user who sends spam will be terminated without notice.


Server Maintenance & Updates

Left Hand Web uses third party hosting that has regularly hardware and software updates. These can effect you website due to compatibility issues.

Should your web site require further development in order to be compatible with server upgrades you will be responsible for this cost. You will be notified of any costs before commencing any work.



You agree to fully defend and indemnify and hold harmless Left Hand Web of and from any and all third party claims, causes of action, demands, costs, damages including both direct and consequential damages, specifically including lawyers fees and costs, expert fees and costs and mediation and/or arbitration fees and costs incurred (whether paid or not) as the result of any breach or claim of breach of this agreement or your negligence whether active or passive or any negligence of Left Hand Web in any way related to your use of Left Hand Web services or any portion thereof.


Limited Warranties

Left Hand Web makes every reasonable effort to maintain the uninterrupted operation of the services. In no event shall Left Hand Web be liable for any consequential, indirect, special or incidental damages, even if Left Hand Web has been advised by the user of the possibility of such potential loss or damage. If the Left Hand Web service to you is disrupted or malfunctions for any reason, Left Hand Web shall not be responsible for losses of income due to disruption of service, or any other such issues whether due to the active or passive negligence of Left Hand Web.


Left Hand Web may without advance notice amend this Service Agreement from time to time, and will do so by posting the new Agreement on the Left Hand Web web site in place of the old. Each and every such amendment shall be become effective immediately for all pre-existing and future accounts. It is your responsibility to periodically check the Left Hand Web web site for updates of this Service Agreement.


You acknowledge that you have read this Service Agreement and agree to all it's terms and conditions. You have independently evaluated the desirability of using the service are not relying on any representation, guarantee, or statement other than as set forth in this agreement.